Chicago, Illinois Customer Service Training

Our Customer Service Training Program will increase your staff’s effectiveness to greatly impact your customers' satisfaction. The attitude and behavior of your employees are vital to the overall professional image of your company. Effective customer service will encourage repeat business and word-of-mouth referrals.

As customer relations become increasingly important in the competitive workplace, your employees hold the key to how a customer will perceive your company and services. For this reason, it is vitally important that all staff, from clerical to executive positions have excellent customer service skills.

Spectrum Training provides on-site customer service training in Chicago, Illinois and the surrounding areas. Contact us for more information or to schedule an on-site training seminar.

Training Outline:

A. External Customer
B. Internal Customer
C. Esterblishing good, solid relationships with customers D. Ten deadly sins of customer service E. The six important rules for customer service F. Tips for face-to-face contact G. Customer service means projecting a professional image H. Master the art of calm I. Customer body language J. Customer comfort zone K. Customer needs L. Telephone etiquette M. Five forbidden phrases employees should never use N. Effective listening O. Using questions when fact finding P. Some statements to avoid when interacting with customers Q. Closing the conversation R. Attitude: Your key to success S. 10 commandments of superior customer service T. Tips for long-term customer retention